Custom Pendant Appointment & Designing

Step-by-Step Process for Custom Pendants with Water ATL:

1. Ordering on Water ATL Website:

- Visit the Water ATL website to initiate your custom pendant order.

- Select your desired specifications and proceed to the checkout.

- During checkout, you will be prompted to place a deposit for consultation and designing.

2. Consultation and Designing:

- Within 24-48 hours of placing your order and deposit, a representative from Water ATL will reach out to you to discuss the details of your custom pendant.
- During this consultation, you will have the opportunity to convey your specific preferences and requirements.
- Once the final design and pricing are agreed upon, the creation process will commence.

- A deposit amounting to 70% of the total cost for the piece will be required in order to get started on your piece.

3. Creation Process:

- Water ATL will begin crafting your custom pendant based on the agreed-upon design.
- Throughout the creation process, you will receive weekly updates on the status of your custom jewelry, ensuring transparency and keeping you informed every step of the way.

4. Visuals and Finalization:

- Once your custom pendant is complete, Water ATL will provide you with visuals of the finished piece for your approval.

- Upon your satisfaction with the visuals, the remaining 30% of the total amount will be due before the piece is shipped or ready for pickup.

5. Delivery or Pickup:

- For clients within the Atlanta area, local pickup at the Water ATL store is available.

- Simply select the "Local Pickup" option during checkout, and your order will be registered as an appointment.
- You can then visit the store to discuss the details of your piece further and place the deposit in person.
- For clients outside the Atlanta area, your custom pendant will be carefully packaged and shipped to your designated address.

6. Assistance and Inquiries:
- If you have any questions or require assistance at any point during the ordering process, please feel free to contact Water ATL at 470-707-8882 for prompt assistance.

Turnaround Time:
- The entire process, from placing your order to receiving your custom pendant, typically takes between 3-5 weeks, ensuring that meticulous attention is given to every detail of your unique piece.

Water ATL is dedicated to providing you with exceptional service and a custom pendant that exceeds your expectations. Thank you for entrusting us with your vision.

Custom Pendant Disclaimer

Notice: Custom Pendant Design Process Fee

Dear Valued Clients,

Please be informed that effective immediately, a consultation, 3D designing, and deposit fee will be required for all custom pendant orders. This fee covers essential stages of the design process and ensures the accurate realization of your vision.

Details of the Fee:

1. Consultation: Our team will engage with you to understand your unique preferences thoroughly.

2. 3D Designing: We will create a digital representation of your envisioned pendant for visualization.

3. Deposit: This secures your commitment to the design process and initiates pendant creation, deductible from the total cost upon completion.

This fee is non-negotiable and vital to covering the resources and expertise invested in crafting your custom pendant. Your understanding and cooperation are appreciated.

Custom Pendants and Chains FAQ:

1. What materials are available for custom pendants and chains?
- We offer a variety of high-quality materials for custom pendants and chains, including sterling silver, gold (10k, 14k, 18k), and platinum.

2. Can I request a specific design for my custom pendant?
- Absolutely! We specialize in bringing your unique vision to life. Simply share your design ideas with us, and our expert team will work closely with you to create a custom pendant that reflects your style and personality.

3. How long does the custom pendant and chain creation process take?
- The creation process typically takes between 3-5 weeks from the time of order placement to delivery. This timeframe allows us to ensure meticulous attention to detail in crafting your personalized piece.

4. Do you offer consultations for custom pendant and chain orders?
- Yes, we provide personalized consultations to discuss your design preferences, material options, and any other specific requirements you may have. Please reach out to schedule a consultation with one of our experienced representatives.

5. What is the deposit required for custom pendant and chain orders?
- We require a deposit equivalent to 70% of the total cost of your custom pendant and chain order to initiate the design and production process. The remaining 30% is due upon finalization of the design and before shipment or pickup.

6. Can I request modifications to the design after placing my order?
- We understand that preferences may evolve during the design process. While minor modifications can often be accommodated, significant changes may impact the production timeline and incur additional costs. Please discuss any desired modifications with our team as early as possible.

7. Do you offer shipping for custom pendant and chain orders?
- Yes, we provide shipping services for clients outside the Atlanta area. Your custom pendant and chain will be carefully packaged and shipped to your designated address upon completion.

8. Can local clients in the Atlanta area opt for pickup instead of shipping?
- Yes, local clients can choose the "Local Pickup" option during checkout. This will register your order as an appointment for pickup at our store, where you can also discuss the details of your piece further if desired.

9. How will I know the status of my custom pendant and chain order during production?
- We provide weekly updates on the status of your order, keeping you informed of progress every step of the way. Additionally, our team is always available to answer any questions or address concerns you may have.

10. What happens if I'm not satisfied with the final design of my custom pendant or chain?
- Your satisfaction is our top priority. If you're not completely satisfied with the final design, please let us know, and we'll work with you to make any necessary adjustments until you're delighted with the result.

11. Do you offer warranties or guarantees on custom pendant and chain orders?
- Yes, we stand behind the quality of our craftsmanship. Our custom pendant and chain orders come with a warranty against manufacturing defects. Please contact us if you encounter any issues with your piece.

12. What payment methods do you accept for custom pendant and chain orders?
- We accept various payment methods, including credit/debit cards and bank transfers. Please note that full payment is required before shipment or pickup of your custom pendant and chain order.

If you have any further questions or require assistance, please don't hesitate to contact us. We're here to make your custom pendant and chain experience seamless and enjoyable!