Collection: FAQs

Frequently Asked Questions

Q: How do I check the status of my order?
A: After placing your order, please allow 24hrs for processing. Once packed, your items will be shipped promptly. Look out for a shipment confirmation email containing your tracking number. If you haven't received your tracking number, reach out to us immediately. Orders typically take 2-5 business days for delivery after shipping.

Q: How long does shipping take?
A: Orders are usually processed within 24hrs. We ship worldwide, with domestic orders in the United States arriving within 3-5 business days. International orders may take up to 30 days(Usually 10 days from order placed to delivery). Please note, we are not liable for lost packages  due to wrong address, and addresses cannot be altered once orders are placed.

Q: Is your website secure with my personal information?
A: Absolutely! We prioritize your security. Our website is SSL-encrypted to protect your personal details. We never store your credit card information beyond the purchase transaction.

Q: How do I order on your website?
A: Ordering is simple! Just select your desired product and click "Add To Cart". Fill in your shipping and billing details, and we'll handle the rest!

Q: Does Water ATL provide a quality guarantee for all products?
A: Absolutely! Your satisfaction is our priority. If you encounter any issues with your product, contact us immediately. We're dedicated to ensuring your shopping experience is exceptional.

Q: Do you offer refunds if I'm unsatisfied with the product?
A: Yes, we do! We provide a full refund if you're not satisfied with your purchase. For more information, visit our Refund Policy Page.

Q: What if my question isn't answered here?
A: If you have any further queries not addressed in our FAQ, please don't hesitate to contact us at support@wateratl.co. We're here to assist you promptly!